Discover real people nearby, spark conversations that matter, and share your most authentic moments with the world.
✨ Core Features
Everything you need to connect
Find
Find your match instantly
Chat
Start chatting with a tap
See
See real moments unfold
Share
Share your unique vibe
1M+
Active Users
50M+
Messages Sent
120+
Countries
More than just a dating app
Helala is where genuine connections happen. Whether you're looking for friendship, romance, or simply a good conversation — we've built a space that feels real.
Welcome to Helala. We built Helala to help people around the globe connect through instant messaging, social discovery, and shared social experiences. Your trust matters to us, and this document explains how we handle your personal data when you use the Helala mobile application ("App") and related services (collectively, the "Service").
By creating an account or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, please discontinue use of the Service immediately.
1. Scope
This Privacy Policy applies solely to data processed by Helala through the App and the Service. It does not govern the data practices of any third-party platforms, advertisers, or external websites that may be linked from or integrated with Helala. We encourage you to review the privacy policies of any third-party service before sharing your data with them.
2. Service Overview
Helala is a social discovery and messaging platform. Users can discover new people, build friendships, exchange messages, share moments, and send virtual gifts. The platform uses interest-based and behavioral matching to suggest connections.
In compliance with applicable international sanctions and trade regulations, the Service is unavailable in the following regions:
Cuba
Iran
Syria
North Korea
Crimea region
Donetsk and Luhansk regions
Russia
Belarus
3. Data We Collect
We obtain data through three channels: directly from you, automatically during your use of the Service, and from external sources.
3.1 Data You Provide Directly
Account Registration. When you sign up, we ask for basic profile details such as your display name, date of birth, gender, phone number or email address, and a profile photo. If you choose to register via a third-party account (e.g., Google, Facebook, or Apple ID), we receive the profile information that the third-party platform shares with your authorization.
Profile and Social Data. You may voluntarily enrich your profile with additional details including your bio, interests, occupation, and photos. Any content you post—text, images, or video—is also collected and stored by us.
Identity Verification. To foster authentic interactions, we may ask you to complete a facial recognition check. During this process, a single facial image is captured and securely stored on our servers. This image is never publicly displayed. You may decline verification, though doing so may limit certain personalized recommendation features. You can request deletion of your facial data at any time by contacting our support team.
Contacts. With your explicit permission, we may access your device's address book to help you find friends who are already using Helala. You can revoke this permission at any time through your device settings or by contacting us.
Communications. Messages, photos, videos, voice clips, and other content you exchange with other users are transmitted through and may be stored on our servers.
Support Interactions. When you reach out to our customer support team, we collect the information you provide in your inquiry, including any attachments.
3.2 Data Collected Automatically
Activity Data. We record how you interact with the Service—for example, which features you use, the duration of your sessions, content you view or "like," and your matching preferences.
Device and Technical Data. We collect your device model, operating system and version, unique device identifiers, advertising identifiers, screen resolution, language settings, mobile carrier, and network connection type.
Location Data. We collect approximate location based on your IP address. If you grant location permissions, we may also collect precise GPS coordinates to enable location-based features such as nearby user discovery.
Cookies and Similar Technologies. Our website and certain in-app webviews use cookies, local storage, and similar tracking mechanisms to remember your preferences, analyze usage patterns, and support advertising. You can manage cookie preferences through your browser or device settings, though disabling cookies may degrade some functionality.
Server Logs. Our servers automatically record request data including your IP address, browser or app version, referring pages, timestamps, and requested URLs.
3.3 Data from Third Parties
Other Users. If another user uploads their contacts and your information is among them, we may associate that data with your account to improve friend suggestions.
Partners and Public Sources. We may receive supplementary data from business partners, analytics providers, or publicly available databases, and combine it with the data we already hold.
4. How We Use Your Data
We process your data for the following purposes:
Service Delivery: operating, maintaining, and improving the App's core features including matching, messaging, and content sharing.
Personalization: tailoring content recommendations, match suggestions, and in-app experiences to your preferences and behavior.
Safety and Integrity: detecting and preventing fraud, abuse, spam, and other harmful activity; verifying user identities; enforcing our Terms of Service and Community Guidelines.
Communication: sending you service-related notifications, responding to your inquiries, and informing you about updates or promotions (with your consent where required by law).
Analytics: understanding aggregate usage trends to guide product development and business decisions.
Legal Compliance: fulfilling our obligations under applicable laws and regulations, responding to lawful government requests, and protecting our legal rights.
Local Caching: storing certain data on your device to improve load times and offline access.
5. How We Share Your Data
We do not sell your personal data. We may disclose it in the following circumstances:
5.1 With Other Users
Your public profile information—such as your display name, profile photo, bio, and posted content—is visible to other users. Information about mutual connections may also be shown to facilitate trust between users.
5.2 With Service Providers
We engage trusted vendors to perform functions on our behalf, including cloud hosting, data analytics, payment processing, customer support, content moderation, and push notification delivery. These providers access only the data necessary to perform their tasks and are contractually bound to protect it.
5.3 With Affiliated Entities
We may share data within the Helala corporate family for operational, analytical, and product improvement purposes.
5.4 For Legal and Safety Reasons
We may disclose your data when we believe in good faith that doing so is necessary to:
Comply with a court order, subpoena, or other legal obligation;
Enforce our Terms of Service or investigate potential violations;
Protect the safety, rights, or property of Helala, our users, or the public;
Detect or address security incidents, fraud, or technical issues.
5.5 In Business Transactions
If Helala undergoes a merger, acquisition, reorganization, asset sale, or bankruptcy proceeding, your data may be transferred to the successor entity as part of that transaction. We will notify you of any such change through the App or via email.
5.6 Aggregated or De-identified Data
We may share statistical or anonymized data that cannot reasonably identify any individual with advertisers, research partners, or the public.
6. Third-Party Links and Integrations
The App may contain links to external websites or integrate with third-party services (such as social media platforms or payment processors). Once you leave the App or interact with a third-party integration, the third party's privacy policy governs. We are not responsible for their data practices.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we remove your data from active systems within a commercially reasonable timeframe, though residual copies may persist in encrypted backups for a limited period. We may also retain certain records as required by law or to resolve disputes.
Please note that content you have shared with other users—messages, photos, videos—may have been saved, screenshotted, or redistributed by those users beyond our control.
8. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls based on the principle of least privilege, regular security audits, and real-time monitoring for anomalous activity. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access, data loss, or breaches.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request that we erase your personal data, subject to legal retention requirements.
Restriction: Ask us to limit how we process your data in certain situations.
Objection: Object to data processing based on legitimate interests or for direct marketing purposes.
Portability: Request your data in a structured, machine-readable format.
Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at the address provided in Section 15 or use the relevant in-app settings. We may verify your identity before fulfilling your request.
You can also manage permissions (camera, microphone, contacts, location) directly through your device's system settings at any time.
10. Account Deletion
You may delete your account at any time by navigating to Me > Settings > Delete Account within the App. Upon deletion, we will remove your personal data from our active databases. Certain data may be retained in backups or as required by law. Please note that once your account is deleted, this action cannot be reversed and you will lose access to all associated data and services.
11. User Safety & Moderation
To maintain a safe and respectful community, we provide the following features:
11.1 Reporting
Users can report:
Harassment or abusive behavior
Spam or fraudulent activity
Illegal or inappropriate content
We review reports and take appropriate action.
11.2 Blocking
Users can block other users:
Blocked users cannot contact you
Content from blocked users will not be shown
11.3 Content Moderation
We may:
Automatically detect harmful or violating content
Review reported content manually
Remove content or suspend accounts that violate our policies
12. Third-Party Analytics and Advertising
We work with analytics and advertising partners who may use cookies, device identifiers, and similar technologies to collect data about your usage of the Service and other apps or websites over time. This data helps us measure performance, understand user behavior, and deliver relevant advertisements. You may opt out of personalized advertising through your device's privacy settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android).
Helala does not currently respond to "Do Not Track" browser signals. If this changes, we will update this Privacy Policy accordingly.
13. Children's Safety
Helala is strictly intended for users aged 18 and older. We do not knowingly collect personal data from anyone under this age. If we discover that a minor has created an account, we will promptly terminate it and delete the associated data.
Our Commitments to Child Protection
Age Verification: All users must confirm they are 18 or older during registration.
Content Moderation: We employ a combination of automated systems and human reviewers to detect and remove content that involves the sexual exploitation, abuse, or endangerment of minors.
Zero Tolerance: Any user found engaging in behavior that sexualizes, exploits, or harms minors will be permanently banned and reported to the appropriate law enforcement authorities.
Reporting Tools: Every user can report suspicious content or behavior through the in-app "Report" and "Feedback" functions. Our trust and safety team investigates all reports within 24 hours.
Law Enforcement Cooperation: We actively collaborate with child protection organizations and law enforcement agencies worldwide.
Transparency: We publish periodic transparency reports detailing our child safety enforcement actions and policy updates.
If you become aware of any content or conduct involving child exploitation, please report it immediately via email at skysystem.networks@gmail.com or through the in-app reporting tools.
14. International Data Transfers
Your data may be processed and stored in countries other than your own, wherever Helala operates servers or engages service providers. By using the Service, you consent to the transfer of your data to these locations. We take appropriate safeguards to ensure that international transfers comply with applicable data protection laws.
15. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:
In-App: Use the "Feedback" function under Settings
16. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the App or by updating the "Effective Date" at the top of this page. Your continued use of the Service after the revised policy takes effect constitutes your acceptance of the updated terms.
Welcome to Helala! These Terms of Service ("Terms") establish a binding legal agreement between you and Typing Technology PTE. LTD. ("Helala," "we," "us," or "our"). They describe the rules and expectations that apply when you access or interact with the Helala mobile application ("App") and all associated features, tools, and functionalities (collectively, the "Service").
Please take time to review these Terms thoroughly. When you create an account or otherwise engage with the Service, you signal your acceptance of these Terms in full. Should you find any provision unacceptable, you must refrain from using the Service.
Our Privacy Policy forms an integral part of these Terms and explains how we collect, process, and safeguard your personal information. We encourage you to review it alongside this document.
DISPUTE RESOLUTION NOTICE: These Terms include provisions requiring individual arbitration for most disputes between you and Helala. By agreeing to these Terms, you acknowledge that you are waiving participation in any class-based legal proceedings. Please review Section 19 of the full Terms carefully.
1. Eligibility
The Service is designed exclusively for individuals who are at least 18 years old. By registering an account, you represent and warrant that:
You have reached the age of 18 or the age of legal majority in your jurisdiction, whichever is greater;
You possess the legal capacity to enter into a binding agreement;
You will abide by these Terms and all applicable laws, regulations, and rules at every jurisdictional level.
If you act on behalf of a corporate entity or organization, you further represent that you hold the authority to bind that entity to these Terms.
We are unable to independently verify every user's age. If we discover that a user is under 18, we will terminate that account without notice.
2. License to Use the Service
Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, revocable, non-transferable, and non-sublicensable right to download, install, and use the App on devices you own or control. This license exists solely to enable your personal, non-commercial enjoyment of the Service.
The App may periodically download and apply software updates, patches, or new features automatically. You can manage automatic update preferences through your device settings where available.
You shall not, and shall not permit any third party to:
Reproduce, redistribute, sell, lease, or sublicense any portion of the Service;
Decompile, reverse-engineer, or disassemble the App's software, except where such restriction is expressly prohibited by applicable law;
Remove, alter, or obscure any proprietary notices embedded in the Service.
3. Content You Provide
The Service enables you to generate, share, transmit, and store various forms of content, including text, images, video, audio, and other materials ("User Content"). Ownership of your User Content remains with you, subject to the license described below.
By making User Content available through the Service, you grant Helala a worldwide, perpetual, royalty-free, sublicensable, and transferable license to reproduce, host, store, display, modify, adapt, create derivative works from, distribute, perform, and publish such content. This license enables us to operate, maintain, enhance, and promote the Service and to develop new products and features.
For content shared through publicly accessible features of the Service (such as community feeds, public profiles, or broadcast functions), you additionally authorize us and our commercial partners to incorporate that content into marketing, advertising, and promotional materials across any media format, whether currently existing or developed in the future. This includes the right to use your name, profile image, and likeness in connection with such content, without separate compensation.
We are not obligated to monitor User Content, but we reserve the right to review, screen, modify, or remove any content at our sole discretion, particularly where we believe it may violate these Terms.
You bear sole responsibility for all User Content you produce or share through the Service and must ensure that it does not infringe on any third-party rights.
4. Content from Other Users
A significant portion of the material accessible through the Service originates from other users, publishers, or external sources. Each piece of such content is the exclusive responsibility of whoever submitted it. While we strive to maintain quality standards and reserve the right to take action against content that breaches these Terms, we do not pre-screen every submission.
Accordingly, we make no representations regarding the accuracy, reliability, completeness, or legality of content posted by other users. You engage with such content at your own risk and agree to release us from any claims arising from your reliance on it.
5. Advertising and Feedback
The Service may display advertisements placed by Helala, our affiliates, or authorized advertising partners. By using the Service, you consent to the presence of such advertisements.
If you choose to submit ideas, suggestions, or feedback regarding the Service, you acknowledge that we may freely use, implement, or adapt those contributions without any obligation to compensate you or credit you as the source.
6. Privacy
Protecting your personal information is a priority. Our Privacy Policy details the types of data we collect, how we use and store it, and the choices available to you. By using the Service, you consent to the data practices described in that policy.
7. Prohibited Conduct and Content
To maintain a safe and respectful environment, you agree not to upload, transmit, share, or otherwise make available content that:
Infringes upon the intellectual property, publicity, privacy, or other proprietary rights of any person or entity;
Contains threats, harassment, bullying, defamatory statements, or hate speech targeting individuals or groups;
Is fraudulent, deceptive, misleading, or constitutes unsolicited commercial solicitation;
Depicts or promotes violence, self-harm, terrorism, or criminal activity;
Contains sexually explicit material, obscenity, or content that sexualizes or endangers minors;
Introduces malicious software, viruses, or code designed to disrupt or damage systems;
Encourages or facilitates any conduct that violates these Terms or applicable law.
You also agree not to:
Deploy automated tools (bots, scrapers, crawlers, or similar technologies) to access, extract, or interact with the Service without our express written authorization;
Attempt to gain unauthorized access to any part of the Service, its underlying infrastructure, or other users' accounts;
Interfere with or disrupt the normal operation of the Service, including overloading servers or circumventing security measures;
Probe, scan, or test the Service for security vulnerabilities without written permission;
Use the Service for any unlawful purpose or in violation of any applicable regulation.
We reserve the right—though we assume no obligation—to investigate suspected violations, cooperate with law enforcement, and take any action we consider necessary to protect the integrity and safety of the Service and its users.
8. Intellectual Property
All elements of the Service—including but not limited to software, source code, algorithms, visual design, graphics, logos, trademarks, service marks, trade names, text, audio, video, and documentation—are the exclusive property of Helala or our licensors and are protected by applicable intellectual property laws.
You may not use, reproduce, or display any Helala branding, logos, or proprietary marks without our prior written consent. Unauthorized use of our intellectual property may expose you to legal liability.
Copyright Complaints
We respect intellectual property rights and respond to valid infringement notices consistent with the Digital Millennium Copyright Act ("DMCA") and analogous international frameworks. If you believe content on the Service infringes your copyright, please send a written notification to skysystem.networks@gmail.com that includes:
A physical or electronic signature of the copyright owner or their authorized representative;
Identification of the copyrighted work allegedly infringed;
A description of the allegedly infringing material and its location within the Service, with sufficient detail for us to locate it;
Your contact details, including mailing address, phone number, and email;
A statement of your good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A declaration, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the rights holder.
Upon receiving a valid notice, we will take appropriate steps, which may include removing the identified content and, in cases of repeated infringement, terminating the responsible user's account.
User Content Responsibilities
By submitting content through the Service, you affirm that you either created the content independently or obtained all necessary authorizations from the original rights holder. Should any dispute arise from your content—including copyright claims, trademark objections, or privacy complaints—you accept full responsibility for resolving such disputes. You further agree to indemnify and reimburse us for any costs, damages, or expenses we incur as a result.
9. Platform Safety
We invest significant effort in keeping the Service secure and reliable, but absolute safety cannot be guaranteed. You play an essential role by committing to the following:
You will not use the Service for any illegal or unauthorized purpose;
You will not create, distribute, or facilitate the distribution of harmful or malicious content;
You will not exploit the Service to impersonate others or engage in fraudulent activity;
You will not attempt to access another user's account or solicit their login credentials;
You will not use the Service in any manner that could endanger yourself or others, including while operating vehicles or heavy machinery.
We retain the authority to investigate potential violations, cooperate with law enforcement, and take remedial action to protect the Service and its community.
10. Account Security
You are responsible for all activity conducted through your account. To protect your account:
Choose a strong, unique password and do not reuse it across other platforms;
Do not share your login credentials with anyone;
Do not create multiple accounts for personal use;
Do not transfer, sell, rent, or lease account access to others;
Do not access the Service through unauthorized third-party applications.
If you have been previously banned or had your account suspended, you may not create a new account without our written consent.
The Service may offer digital goods, premium features, and other purchasable items. All transactions are processed through third-party platforms such as the Apple App Store or Google Play Store, and are subject to those platforms' terms and billing policies. Helala does not directly handle payment processing.
Unless otherwise required by applicable law, all purchases are final and non-refundable once completed. By making a purchase, you waive any cooling-off rights to the extent permitted by your jurisdiction.
Virtual Products
Certain digital items available through the Service may be designed for single use, while others may be used repeatedly. However, no virtual product is permanent. We reserve the right to modify, discontinue, or remove virtual products at any time without prior notice or liability to you. If your account is suspended or terminated, you will forfeit all virtual products associated with it.
Source of Funds
You represent and warrant that all funds used to make purchases through the Service are obtained from lawful sources.
Minors
If you are under 18 (or below the age of majority in your jurisdiction), you must obtain parental or guardian consent before making any purchase.
12. Virtual Currency (Coins)
Helala may offer an in-app virtual currency known as "Coins." Coins can be earned through participation in platform activities or purchased through the Service. They may be redeemed for virtual goods and features exclusively within the Service.
Nature of Coins
Coins hold no real-world monetary value. They are not legal tender, cannot be exchanged for cash, and do not represent stored value. Terms such as "earn," "spend," or "balance" are used for convenience and do not imply that Coins possess financial characteristics. Coins are provided under a limited, personal, revocable, non-transferable license.
Restrictions
Coins may not be transferred between accounts, sold, traded, or auctioned;
You hold no ownership interest in Coins—your balance reflects only the scope of your license;
We may limit the supply of Coins, adjust their exchange rate, or modify their availability at any time without notice.
Forfeiture and Expiration
All Coins are forfeited upon account termination or suspension. We may also expire free or promotional Coins at our discretion.
If your account is inactive for three consecutive months, any free Coins in your balance may be frozen. To restore them, contact us at skysystem.networks@gmail.com with a reactivation request. If inactivity extends to twelve consecutive months, all remaining Coins—whether free or purchased—may expire permanently. We will attempt to notify you 24 hours before clearing unused Coins.
Liability
We bear no liability for Coins lost due to security breaches, technical failures, or your violation of these Terms. However, if a verified technical malfunction on our end causes Coin loss, we will restore the affected balance. Our maximum obligation in such cases is limited to restoring the lost Coins.
All Coin acquisitions and redemptions are final and non-reversible except at our sole discretion.
13. Data and Connectivity Charges
You are solely responsible for any mobile carrier charges, data fees, or messaging costs incurred while using the Service. Consult your carrier for details before use if you are uncertain about potential charges.
14. Third-Party Integrations
The Service may incorporate or link to features, content, or services operated by third parties. Your interaction with any third-party service is governed by that party's own terms and policies. We assume no responsibility for the practices, content, or actions of any third-party provider.
15. Service Modifications and Account Termination
We continuously evolve the Service, which means we may introduce, alter, or discontinue features, functionalities, or entire product lines at any time and without advance notice.
We may also terminate or suspend your access to the Service at any time, for any reason, with or without prior notification. Grounds for termination include, but are not limited to, prolonged inactivity, violation of these Terms, or conduct we deem harmful to the community.
Upon termination, your right to use the Service ceases immediately. Sections 3, 7, 8, 11–12, 15–20, and 23 of these Terms survive termination.
16. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Helala, its directors, officers, employees, agents, and affiliates from and against all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) that arise from or relate to:
Your use of or access to the Service;
User Content you create, share, or distribute;
Your breach of any provision of these Terms;
Your violation of any third-party right, including intellectual property, privacy, or publicity rights.
17. Disclaimer of Warranties
THE SERVICE IS MADE AVAILABLE ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT ALLOWED BY LAW, HELALA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT:
THE SERVICE WILL OPERATE WITHOUT INTERRUPTION, ERROR, OR DELAY;
THE SERVICE WILL BE FREE FROM SECURITY VULNERABILITIES;
ANY CONTENT OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, OR CURRENT.
HELALA ASSUMES NO RESPONSIBILITY FOR USER CONTENT OR THIRD-PARTY CONTENT ACCESSIBLE THROUGH THE SERVICE. YOU ACKNOWLEDGE THAT YOU MAY ENCOUNTER MATERIAL THAT IS OFFENSIVE, INACCURATE, OR OBJECTIONABLE, AND YOU AGREE THAT HELALA BEARS NO LIABILITY IN CONNECTION WITH SUCH MATERIAL.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER HELALA NOR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, NOR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM:
YOUR USE OF, INABILITY TO USE, OR ACCESS TO THE SERVICE;
THE CONDUCT, ACTIONS, OR CONTENT OF OTHER USERS OR THIRD PARTIES;
UNAUTHORIZED ACCESS TO OR MODIFICATION OF YOUR CONTENT OR DATA.
THIS APPLIES REGARDLESS OF WHETHER HELALA HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. IN ALL CASES, HELALA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100 USD) OR THE TOTAL AMOUNT YOU HAVE PAID TO HELALA DURING THE TWELVE MONTHS PRECEDING THE CLAIM.
CERTAIN JURISDICTIONS RESTRICT THE EXCLUSION OR LIMITATION OF SPECIFIC DAMAGES. WHERE SUCH RESTRICTIONS APPLY, THE LIMITATIONS ABOVE SHALL BE ENFORCED TO THE MAXIMUM EXTENT PERMITTED.
19. Dispute Resolution and Arbitration
Please read this section carefully. It significantly affects your legal rights, including your right to file a lawsuit in court.
Binding Arbitration
Any claim or dispute arising from or related to these Terms or the Service that cannot be resolved through informal negotiation or in small claims court shall be submitted to binding arbitration conducted on an individual basis. Neither party is required to arbitrate disputes involving allegations of unauthorized use of patents, copyrights, trademarks, or trade secrets where equitable relief is sought.
Arbitration Procedures
Arbitration shall be administered by the Singapore International Arbitration Centre ("SIAC") in accordance with its prevailing rules. If SIAC is unavailable, the parties shall mutually agree on an alternative arbitral forum. The chosen forum's procedural rules apply except where they conflict with these Terms.
Non-Appearance Proceedings
Where permitted, arbitration may be conducted via telephone, video conference, written submissions, or a combination thereof, as selected by the initiating party. In-person appearances are not required unless both parties agree.
Arbitrator's Authority
The arbitrator shall have exclusive jurisdiction over procedural and substantive matters, including the enforceability of this arbitration provision. The arbitrator may award any remedy available under applicable law, the forum's rules, and these Terms, and shall issue a written decision detailing findings, conclusions, and any damages calculation.
Class Action and Collective Proceeding Waiver
ALL DISPUTES SUBJECT TO THIS ARBITRATION PROVISION MUST BE PURSUED INDIVIDUALLY. YOU AND HELALA EACH WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS-WIDE ARBITRATIONS, OR ANY CONSOLIDATED OR REPRESENTATIVE PROCEEDINGS. If a court determines this waiver is unenforceable, the entire arbitration provision shall be deemed void.
Confidentiality
Arbitration proceedings and all related evidence shall remain confidential and may not be disclosed to third parties except as required by law, court order, or mutual written agreement.
Opt-Out Right
You may opt out of this arbitration provision by delivering written notice to us within 30 days of first agreeing to these Terms. Your notice must include your full name, mailing address, Helala username, registered email address, and a clear statement of your intent to opt out. Send your notice to skysystem.networks@gmail.com.
Small Claims Exception
Either party may bring an individual action in small claims court as an alternative to arbitration, provided the claim falls within that court's jurisdictional limits.
Survival
This arbitration provision remains in effect even after your relationship with Helala ends or your account is terminated.
20. Child Safety
The Service is not intended for individuals under 18, and we do not knowingly collect data from minors. Our child safety commitments include:
Age Verification: Users must confirm they are 18 or older during registration. Accounts found to belong to minors will be immediately terminated.
Content Moderation: We employ both automated detection systems and human review teams to identify and remove content depicting or promoting the exploitation, abuse, or endangerment of minors.
Zero Tolerance Policy: Any user who engages in conduct that sexualizes, exploits, or threatens minors will be permanently banned and reported to the relevant law enforcement authorities.
Accessible Reporting: Every user can flag concerning content or behavior through in-app "Report" and "Feedback" tools. Our trust and safety team reviews all such reports within 24 hours.
Collaboration with Authorities: We work with child protection organizations and law enforcement agencies to support investigations into suspected exploitation or abuse.
Transparency: We periodically publish reports on our child safety enforcement actions and policy developments.
If you encounter any content or behavior involving the exploitation or endangerment of a minor, report it immediately to skysystem.networks@gmail.com or through the in-app reporting tools.
21. Governing Law
These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict-of-law principles.
22. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed entirely if modification is not possible. The remaining provisions shall continue in full force and effect.
23. Supplementary Terms
Certain features or services within the App may be subject to additional terms and conditions. Where applicable, those supplementary terms will be presented to you before you access the relevant feature and, upon your acceptance, become part of your agreement with us.
24. General Provisions
These Terms constitute the complete and exclusive understanding between you and Helala regarding the Service, superseding all prior or contemporaneous agreements, whether oral or written.
No third party acquires any rights or benefits under these Terms.
Our failure to enforce any provision at any time does not constitute a waiver of that provision or any other provision.
We retain all rights not expressly granted to you herein.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
These Terms were originally drafted in English. In the event of any conflict between the English version and any translated version, the English text shall prevail.
25. Contact Information
We value your input and are here to help with any questions or concerns.
